Accessibility
Accessibility and you
We have created this website with you in mind. We want you to be able to use our website comfortably and confidently. This means that we have taken some very important issues into consideration.
We have tried our best to make sure you can:
- View the website easily using different size screens
- Access the website using different browsers
- Increase the size of the text for easier reading
Below are explanations of the above points. However, if you would like to learn more about how you can make this website, and others, more accessible, please make use of AbilityNet's 'how to' guides.
View the website easily using different size screens
Access the website using different browsers
You can use the following browsers to access this website:
Increase the size of the text for easier reading
The way in which you do this depends on the type of browser you are using, as explained below.
Increase the text size in Internet Explorer
Towards the top left hand corner of your browser window you'll see the View option, Click on this (or press Alt + V on your keyboard) and then click on Text Size (or press X on your keyboard). From here you will be able to adjust the size of the text.
Increase the text size in Mozilla Firefox
Towards the top left hand corner of your browser window you'll see the View option, Click on this (or press Alt + V on your keyboard) and then click on Text Size (or press Z on your keyboard). From here you will be able to adjust the size of the text.
Increase the text size in Safari
Towards the top left hand corner of your browser window you'll see the View option, Click on this. From here you will be able to adjust the size of the text.
Document formats
PDF documents on this website
Vitality store important documents as pdfs on this website. In order to view and keep the documents from our website, it is important you have a PDF reader installed on your computer or browser. If you do not already have one, you can download Adobe Reader.
Receiving key documentation in a different format
If you are an existing customer and would prefer to have your documentation printed, we are able to send your key documentation in large print or braille.
Get in touch on the number below for more information.
0330 057 4410
Hearing difficulties
If you would like to speak to us over the phone and have hearing difficulties, have a look at Relay UK below. We can facilitate calls with Relay UK services.
Relay UK
Relay UK help those with speech impediments and hearing difficulties communicate over the phone. Please note call and data charges may apply.
Are you deaf or hard of hearing?
Contact us through British Sign Language (BSL)
You can contact us through a British Sign Language video interpreter. We want to support everyone's needs at Vitality. For our customers that use BSL or need an interpreter, we now offer a free video communication service.
If you want to get in touch with us, we'll connect you with a video interpreter from InterpretersLive! - a service provided by Sign Solutions.
Connect with us below to get started.
