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Apple Watch orders, deliveries and returns

Learn how to order your Apple Watch and resolve delivery or return queries. 

Ordering an Apple Watch from Vitality

You can order selected Apple Watch models from Vitality. Models currently available in our offer include:

  • Apple Watch Series 10
  • Apple Watch SE

If you’re an existing Vitality member with a qualifying plan, log in to Member Zone to order your Apple Watch. Please note that if you’ve had an Apple Watch from Vitality before, upfront costs for Apple Watch Series 10 start from £180 (RRP from £399).

Not yet a member?

If you’re new to Vitality, take a look at the full Apple Watch range before buying a Vitality plan.

Paying for your Apple Watch

Apple Watch Series 10 is available from £10 upfront and Apple Watch SE is available from £1 upfront. Limited time offer applies to Series 10, 12 November 2024 - 14 February 2025. T&Cs apply.
Apple Watch Series 10 RRP from £399 and Apple Watch SE RRP from £219.

You'll need to agree to a 36-month, 0% APR consumer credit agreement with Novuna Personal Finance.

Once you've connected your Apple Watch to Vitality, you can earn activity points for getting active. This will determine how much you'll pay Novuna for your Apple Watch each month, for 36 months.

The more you move, the less you'll pay...

  • Apple Watch Series 10: You'll pay between £0 and £10 each month
  • Apple Watch SE: You'll pay between £0 and £6 each month.

Learn more about Apple Watch points and payments

Here’s an example:

(Example based on Apple Watch Series 10, 42mm Jet Black Aluminium Case with Black Sport Band) 

Total price Initial upfront payment Your activity Monthly Direct Debit payment Balance paid Total savings (from your credit agreement and reduced upfront payment)
£399 £10 (limited time offer) 160 activity points per month for 36 months £0 £0 (0% APR, variable Direct Debit for 36 months) £389 (£360 and £29)
£399 £10 (limited time offer) 80 activity points per month for 36 months £5 £180 (0% APR, variable Direct Debit for 36 months) £209 (£180 and £29)
Novuna_6000x3762

Consumer credit agreement with Novuna

We offer Apple Watch on a 0% APR consumer credit agreement with Novuna, a trading style of Mitsubishi HC Capital UK PLC. Subject to a satisfactory credit check. Checking your eligibility will place a soft search on your credit file which is not visible to other lenders. 

When you order Apple Watch from Vitality, Novuna will decide if they will approve your credit.

If you'd like to know more about applying for credit, visit Novuna.
Visit Novuna

Tracking your Apple Watch delivery

Please make sure your address is up to date as you won't be able to change it once you've ordered your Apple Watch. You can check and update your address in Member Zone.

Please note that Apple can only deliver to a UK residential address. They cannot deliver to the Channel Islands.

When your Apple Watch is dispatched, we'll send you an email to confirm an estimated delivery date. You'll be able to track your delivery using the track your delivery using the DHL Track and Trace system.

Delivery issues?

Feel free to contact us. Please have your reference number handy from your order confirmation email.

Apple Watch order and delivery FAQs

Do I need an Apple ID when I buy Apple Watch?

You don’t need an Apple ID when you buy Apple Watch, however you will need an Apple ID to activate and use both your iPhone and Apple Watch. 

Can I buy more than one Apple Watch through Vitality at a time?

No, only one Vitality member on each plan, aged 18 or over, can have an active Apple Watch benefit at any point in time. If you have a joint VitalityHealth or VitalityLife plan, only one Apple Watch is available. For all adult members of a joint plan to be eligible for Apple Watch, each member must also hold separate, sole eligible plans. 

You must buy your Apple Watch under your own Vitality membership number within Member Zone. You cannot gift it to someone else on your Vitality account and it can’t be transferred to anyone else on your Vitality account at any time. 

If you have already bought Apple Watch through Vitality and the loan is paid off early, you’ll still need to wait until the last payment date of the original payment schedule until you are eligible again.

Will my Apple Watch automatically link to Vitality?

No, you’ll need to do that using the Vitality Member app for iOS. Once you’ve set up your Apple Watch, take a look at our guide to link Apple Health to Vitality. 

What do I do if my Apple Watch has been damaged in transit?

If you think that your Apple Watch has been damaged in transit, for example the box is crushed or the screen is cracked, please contact us within 48 hours of delivery. 
Please note that you will need to pay for the return postage. 

What do I do if my Apple Watch gets damaged once I've received it?

Damaged within 90 days of delivery: 
If your Apple Watch is not working when you first use it, contact AppleCare for a free diagnosis over the phone. 
Please then contact us to arrange a return (you'll need to provide your AppleCare Case ID).
If the issue appears after the first use, the Apple one year Warranty applies. You can contact the AppleCare team for a free diagnosis over the phone. You may also need to contact an approved Apple service provider for an inspection (fees may apply). 
If the inspection shows a manufacturer issue, your watch will be repaired or exchanged for free with AppleCare.
Apple also offer a 90-day Complimentary Support on their new devices.  
You can visit Apple support at support.apple.com 
Damaged between 90 days to one year from activation:
The Apple one year warranty may apply.  You can contact the AppleCare team for a free diagnosis over the phone. You may also need to contact an approved Apple service provider for an inspection (fees may apply). 
If the inspection shows a manufacturer issue, your watch will be repaired or exchanged for free with AppleCare.  
If the issue is non-manufacturer related, you'll receive a quote for repair costs.
Damaged more than one year from unit activation: 
The device will not be covered by AppleCare. Please contact an official Apple service provider (fees may apply).
If the inspection shows a manufacturer issue, your watch will be repaired or exchanged for free under the Consumer Law Claim. 
If the issue is non-manufacturer related, you'll receive a quote for repair costs.

What is AppleCare+ for Apple Watch and do I get it if I buy Apple Watch with Vitality?

AppleCare+ for Apple Watch is an insurance product that provides up to two years of telephone technical support and hardware coverage, including up to two incidents of accidental damage, each subject to a £49 excess fee. In addition, you get 24/7 priority access to Apple experts by chat or phone. 
Vitality don’t include AppleCare+, but you can buy it directly from Apple. 

Are there terms and conditions with this offer?

Yes, please read our Apple Watch terms and conditions before you order Apple Watch in Member Zone.