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Your questions answered

Take a look at some of the most commonly asked questions about Samsung and Vitality.

How long will it take to see my Vitality activity points

We award Vitality activity points within two hours of your data uploading to Fitbit. But this can sometimes take up to 48 hours.

I've used my discount to buy a Fitbit device. Can I get a discount on another device in the future?

Each adult member on a plan can buy one discounted device each plan year.

Can I use my discount on Fitbit to buy a device for my friend

No, you can only use the discount to buy a device for your own personal use. The resale of any discounted device is against the terms and conditions of this benefit.

Are all Fitbit devices eligible for a discount

No, not all Fitbit devices are eligible for a discount. You can see which devices are eligible on the Fitbit Member Zone page. 

Can all the discounted Fitbit devices earn Vitality activity points

Yes, you can earn Vitality activity points with all the discounted Fitbit devices, by tracking your steps and heart rate.

How do I exchange or return my discounted Fitbit device

Please follow the instructions on your confirmation email from Fitbit. You'll have received this after you ordered your device. If you then want to use the discount again, please contact us. Once we have your proof of return, we’ll give you a new code.

Where can I find my discount code

Visit the Fitbit Member Zone page to generate your access code. You can use your Fitbit access code any time within six months. It will then expire. You won’t be able to see this code once your plan renews, so you’ll need to generate a new one. 

Not what you were looking for?

Visit Fitbit support for further troubleshooting