How to make a car insurance claim
Information for previous car insurance members
If you previously had a car insurance plan with us, the information on this page is here for your reference.
Windscreen or glass claim
To make a claim for a cracked or broken windscreen, use our partner Autoglass.
Start your windscreen claim now by booking an appointment using the booking link below.
Or, if you'd rather speak to Autoglass, call on 0330 024 0633.
You don't need your policy number to book. And windscreen claims don't affect your no claim discount!
For all other claims
If you've been in an accident, please make yourself safe before contacting us. See what should I do if I'm involved in an accident?
When you're safe, call us on 0330 024 0631. Give us as much information as you can and let us know if other vehicles, people, or property were involved.
We'll contact the other insurance companies to manage any claims or payments.
If your car is stolen, report it to the police first and get a crime reference number (you'll need this when you call to claim)
What happens next?
Once you've spoken to us, we'll take care of everything. We'll keep you updated with what's going on - from repair progress updates to payment dates.
We aim to be quick and efficient in settling any claims, even in the most difficult of circumstances.