General health conditions
As a Vitality member you have access to a range of excellent resources to keep your general health in check.
Already have a referral?
If you do have a referral, log in to Member Zone to start a care request.
Preventing health conditions
To find out what you can access with your plan, log into Member Zone to visit your Healthy Living page. You may be able to use:
- Benefits and rewards from our Healthy Living partners to help you stay fit and healthy.
- Self-care tools to manage specific health conditions at home, like asthma or IBS.
- An annual Vitality Healthcheck to check your blood pressure, glucose, cholesterol and BMI.
- An annual Bluecrest Health Assessment if you want a full health check.
- Optical, dental and hearing tests and kit, if you added that cover to your plan.
Access care
Here's how you can access care from Vitality for any health condition
Health Advice Line
If you’re feeling unwell, need some advice or you’re unsure whether you need to see a doctor, you can give us a call 24/7. To find out more, log in to Member Zone.
Vitality GP App
If you need a private prescription or a treatment referral, book an appointment with a Vitality GP. Our Vitality GP support guides walk you through how to download the app, book an appointment and access your consultation notes.
Face-to-face GPs
If you need to visit a GP, you can use our private GP service*. Log into Member Zone to book a face-to-face GP appointment.
We also have a set of specialist health condition pages to get you to the help you need, straight away:
More info
Some of the people who may help you get back to health
Admin staff
Trained to provide support to both clinical and non-clinical staff. Admin staff make sure your medical records are up-to-date during your treatment.
Anaesthetists
Specialists in giving anaesthesia to you if you need a procedure or operation. They are also trained in intensive care medicine and pain management.
Clinical assistants
Healthcare providers who assist doctors, nurses and other healthcare professionals to deliver care. They may be consultants in a particular type of care. Some have special qualifications or professional registrations.
Consultants
Senior doctors that have trained in a specialised area of medicine.
Nurses
Nurses work in a team of healthcare professionals across a range of health conditions. They are often the main contact for you when you're receiving treatment.
Radiologists
Medical doctors who specialise in diagnosing problems using medical imaging techniques, such as x-rays.
Surgeons
Medically qualified doctors who perform operations. They usually specialise in dealing with a particular type of disease or injury.
Help and Support
Here’s a list of sources that provide reliable information, free advice lines and support:
- Willow Foundation - Support for seriously ill young adults.
- British Heart Foundation - The British Heart Foundation provide information on heart and circulatory diseases to help better understand and manage a condition.
- Cardiomyopathy UK - Cardiomyopathy UK are a specialist national charity for people affected by cardiomyopathy. They provide support and information services, including help understanding your diagnosis and advice on how to live well.
- Stroke Association - Specialist support for people who have experienced strokes, including how to live well, managing your risks and finding support.
- MS Trust - The MS Trust support those diagnosed with multiple sclerosis, and their loved ones, including support with diet and exercise, family and relationships, finances, and even travel.
- Diabetes UK - Diabetes UK offer expert advice for everyone affected by diabetes. This includes how to live well, preventing type 2 diabetes, and emotional wellbeing.
Independent information about private medical treatment
You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network (PHIN).