Make a health insurance claim
Access treatments and make a claim though Vitality Care Hub
What is the Vitality Care Hub?
The Vitality Care Hub is the central location for managing all your health claims and benefits. As a Vitality Health member, you’ll find everything you need to start a new claim or request further treatment.
You can also claim back medical expenses, speak to a Vitality GP and manage your health insurance plan.
How to make a claim
Start a claim in the Care Hub in four easy steps
Get a referral
Speak to a Vitality GP or your own GP, or refer yourself for certain treatments
Start a claim online
Start a claim online in the Care Hub to see if your treatment is covered by your plan
Book your treatment
Choose from our list of approved specialists to book your treatment
Request next stage of treatment
You can request approval for any further treatment you need in your recent claims
Refer yourself for treatment
For some conditions, you can get treatment without needing to see a GP first. Please note an excess may apply
Get physiotherapy with your health plan
If it's covered by your health plan, you can self-refer for physiotherapy. Physiotherapy can help with symptoms affecting your muscles, joints or bones, and you don't need to see a GP first to book.
Mental health support with your health plan
You can self-refer for mental health support with your Vitality health plan, too. Get online support, self-care tools as well as access to talking therapy if you need it.
Claim back for Dental, Optical and Hearing treatments
If you have the Optical, Dental and Hearing benefit as part of your Health plan, you can claim back for the costs of treatments including:
- Sight tests
- Glasses and contact lenses
- Glasses repair
- Dental check-ups
- Dental treatment
- Hearing aids
- Hearing tests
Using your Personal Health Fund
If your plan has a Personal Health Fund, you can use it to pay for everyday healthcare expenses
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Pay for treatment
Remember to check your plan details to make sure it is covered by the Personal Health Fund
Fill out a claim form
Tell us a few details about the treatment you want to claim for
We'll pay you back
Get reimbursed in 10 working days if your claim is accepted
