Missing Vitality points

We understand how frustrating it can be when your Vitality points are missing. There are a variety of ways you can solve this, with some tips below. Make sure you’re using the latest version of the Vitality Member app. Once you’ve completed any of these steps, allow 48 hours for the points to update.

Vitality points. These are points awarded for health check-ups and mindfulness activity. To earn Vitality points for Health Assessments and check-ups, submit your evidence.  To learn more about points, read our how to earn points guide.

Activity points are a subset of Vitality points. These are points awarded for exercise (steps, heart rate or calories) recorded through activity trackers. To earn points for steps, heart rate or calories, link a device or app to Vitality.
To learn more about connecting your device to Vitality, visit Device Hub.

Missing activity points?

 

Check your connection

To check if your device is correctly connected to Vitality, visit our Device Hub.  It covers detailed instructions how to connect your device.

Wait 48 hours

Activity points can take up to 48 hours to show up on your statement.

Contact us

If your activity points are still missing, send us a missing points query.

Missing points for check-ups, Health Assessments and appointments?

Let us know you had an appointment

If you haven't done it already, send in evidence of your medical check-up.

Wait up to 48 hours

It can take up to 48 hours for the points to show on your statement.

Contact us

If your points are still not showing on your statement, send us a missing points query.